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Cash on Delivery available on eligible orders

Shipping policy

Shipping Policy

Thank you for shopping at STRAND STUDIO LLP! We partner with Shiprocket, India’s leading logistics aggregator, to provide reliable and efficient delivery services across the country.

Please review our delivery guidelines, timelines, and processing terms below:

1. Order Processing Time

  • All orders are processed and prepared for handover to our courier partners within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • You will receive another notification with tracking details once your order has officially shipped.

 

2. Shipping Rates & Delivery Estimates

We offer standard shipping across India. Standard shipping rates and estimated delivery windows will be calculated and clearly displayed at checkout before you complete your payment.

Estimated delivery timelines via Shiprocket depend heavily on your location:

  • Metro Cities (e.g., Bengaluru, Mumbai, Delhi, Chennai): 2 to 4 business days.
  • Rest of India: 4 to 7 business days.
  • Remote/North-East Regions: 7 to 10 business days.

Please note: Delivery timelines are estimates provided by our shipping partners and are not strictly guaranteed. Unexpected delays may occasionally occur due to extreme weather conditions, regional restrictions, or festive peak seasons.

 

3. Shipment Tracking

Once your package is picked up by Shiprocket, we will send an email or SMS notification containing a unique tracking link and tracking ID. You can use this link to monitor the real-time movement of your package on the Shiprocket tracking portal. Please allow up to 24 hours for the tracking information to update after receiving your shipping confirmation.

 

4. Incomplete or Incorrect Shipping Addresses

Please check your delivery address carefully at checkout — you can correct it free of charge any time before dispatch by emailing support.strand@gmail.com.

If a parcel is returned to us because the address was incomplete or incorrect, or because nobody was available across three delivery attempts, we'll contact you to arrange redelivery. Redelivery is charged at actual courier cost, shown to you before we ship. If you'd rather cancel, we'll refund the full order value less the original outbound shipping.

 

5. Damaged, Lost, or Missing Shipments

Risk in your order stays with us until it is physically delivered to you. If it doesn't arrive, or arrives damaged, that's ours to resolve.

Marked delivered but not received: tell us within 7 days at support.strand@gmail.com. We'll open an investigation with Shiprocket and give you a replacement or a full refund based on the outcome, normally within 7 business days.

Arrived damaged or tampered with: email photographs of the outer packaging and the item within 3 days. An unboxing video helps but isn't required. We'll replace or refund at your choice.

Not moving in tracking: if there's no scan for 7 consecutive days, tell us and we'll chase it or reship.

 

6. Delivery Area

We currently ship within India only. We do not accept international orders.